coatmaster Flex return authorization form (RMA)

In the event of a pending maintenance or repair, please use our RMA (Return Merchandise Authorization) form.

Fill it out completely to ensure a smooth process.

Please send the device along with the attached RMA form to the service center designated for your region.

Customer details


Product details


Costs and sending details

EEA includes: Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Ireland, Greece, Spain, France, Croatia, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Hungary, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Finland, and Sweden.
If you are sending from other location, send to our Winterthur Service Center:

coatmaster AG
Flugplatzstrasse 5
CH-8404 Winterthur
Switzerland

If you are sending from within the EEA, send to our Gottmadingen Service Center:

coatmaster Europe GmbH
Zeppelinstrasse 11
78244 Gottmadingen
Germany

¹ The express surcharge results in a prioritized processing with an order processing time of 5 working days from arrival at the service center. For this, the form must be completely filled out, sent, and included as a printout with the returned device. In this case, the return shipment must be made by coatmaster (see the "Return Shipment" option).


Packaging, Shipping, and Handling: 250 CHF
Packaging and Handling excluding Shipping: 150 CHF